Who we are

Our website address is: https://platonoffroses.com.

At Platonoff Roses, we are committed to protecting the privacy, confidentiality, and security of the personal data of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Ecuadorian Organic Law on Personal Data Protection (LOPDP) and applicable international standards.

 

1. Data Controller

The entity responsible for the processing of your personal data is:

• Company Name: Platonoff Roses

• Location: Pichincha, Ecuador

• Contact Email: sales@platonoffroses.com

 

2. Information We Collect

Through our website, and specifically our Business & Concierge onboarding form, we collect data necessary to evaluate commercial relationships and manage technical consultations. This information includes:

• Identity Data: Full name, company name, and commercial profile (e.g., Importer, Wholesale Distributor, Luxury Event Planner).

• Contact Data: Email address, corporate phone number, and WhatsApp contact.

• Geographic Data: Country and primary operation markets.

• Commercial & Technical Data: Estimated seasonal volume (boxes) and specific technical requirements or operational comments provided voluntarily.

 

3. Purposes of Data Processing

We process your personal data based on your explicit consent and for legitimate business purposes, including:

• Commercial Management: Processing account opening requests, validating client profiles, and preparing formal commercial proposals.

• Technical Advisory: Customizing our Concierge services based on your destination market, volume requirements, and specific technical needs.

• Direct Communication: Responding to inquiries via email or WhatsApp within our 24-hour response commitment.

• Legal Compliance: Fulfilling statutory obligations under Ecuadorian law and international trade regulations.

 

4. Legal Basis for Processing

The legal grounds for processing your data under the LOPDP are:

• Your Explicit Consent: Granted freely by checking the authorization box before submitting our contact or account opening forms.

• Pre-contractual Execution: Necessary actions taken at your request prior to establishing a formal commercial or supply agreement.

 

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, to maintain the commercial relationship, or to comply with applicable legal, accounting, or regulatory requirements.

 

6. Data Security

We implement advanced technical, physical, and administrative security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your information is strictly restricted to authorized personnel who require it to manage your commercial account.

 

7. Your Rights (ARCO Rights)

Under the LOPDP, you possess full rights regarding your personal data. You may exercise these rights at any time, free of charge:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request the correction of inaccurate or incomplete data.

• Deletion / Erasure: Request the elimination of your data when it is no longer necessary for the purposes collected.

• Opposition: Object to the processing of your data for specific purposes.

• Revocation: Withdraw your consent for data processing at any time.

To exercise any of these rights, please submit a formal request to our data management team at: sales@platonoffroses.com.

 

8. Third-Party Disclosures

Platonoff Roses does not sell, rent, or trade your personal data to third parties. We may share information with trusted international logistics partners or accredited auditing bodies (such as Kiwa for Florverde compliance) solely when strictly necessary to execute your commercial operations or certify supply chain ethics.

 

9. Use of Cookies

Our website utilizes only technical and essential cookies required to ensure the platform’s proper functionality, multimedia content rendering, and contact form security. We do not use mass-tracking or third-party advertising cookies. By navigating this site, you acknowledge and accept the use of these essential technologies.

 

10. Updates to this Policy

We reserve the right to update this Privacy Policy to reflect changes in our operational practices or legal requirements. Any modifications will be posted directly on this page with an updated revision date.